1. Planning.

• Assessment
  Begin by identifying who requires access, the resources they need, and the purpose especially for Genesys. Document existing access rights and ascertain if they can be minimized or removed. Contemplate using an entitlement discovery tool for enhanced visibility.
• Policy creation
  Develop unambiguous policies for both granting and revoking access. Include guidelines about who can ask for access, under what circumstances, and for what timeframe. Particularly for privileged roles, set time-bound limits.
• Source of truth
  Synchronize your JIT access system with an Identity Provider (e.g., Okta, Google Workspace, Azure AD, OneLogin). This will function as the authoritative source for identities. Singular identities over shared accounts will allow for superior authorization control and audit precision.

2. Execution.

• Self-serve access requests
  Simplify the process by having users request access through the system, not people. Increase adoption rates by integrating with IM platforms such as Slack or MS Teams. Ensure requests detail who is asking, the required service/resource/role, duration, and rationale.

• Approval process
  JIT access provides an opportunity for organizations to delegate approvals to individuals with a business context. Resource owners and business unit managers often possess better context than IT helpdesks. Utilize messaging platforms for prompt responses, providing approvers with all necessary information for well-informed decisions.

• Conditional approval workflows
  Embed your predefined policies into workflows that determine access permissions. These workflows should dictate who can access what, and under which conditions. One effective strategy is assigning if-then conditions. IF identity group “X” requests access to “Y”, seek approval from “Z” and notify “M”.

• Integrations
  Consider integrating JITA with other IT and security systems to enhance flexibility, as well as integrate IT ticketing systems for automated access depending on the ticket status. Link with data classification systems to adapt policies based on data sensitivity.
• Automated provisioning and depovisioning
  Understand the intricacies of Genesys to effectively grant and revoke access within the service. This automated process eliminates waiting for people to make time and is crucial for JIT access and the principle of least privilege access (POLP).
• Access methods
  For Genesys JIT Access, APIs are ideal due to their flexibility and real-time capabilities. However, a combination might be necessary. For instance, using SAML for authentication, SCIM for user provisioning, and APIs for precise access control decisions.

3. Maintenance.

• Regular audits
  Conduct periodic audits of access logs to confirm that JIT access is functioning as intended. Look for any unusual patterns or behaviors either directly or by feeding the logs into your SIEM.
• User training
  Educate users, particularly privileged users, about the significance of least privilege, JIT Access, and how it functions. Ensure users understand how to request access when necessary.
• Feedback loop
  Guarantee a consistent review of your JIT access procedures. Seek feedback from users and IT staff to understand where improvements can be made.

By adhering to this structured approach, you'll be able to effectively implement a robust Just-in-Time Access system for Genesys.