1. Planning.

• Assessment
  Commence by determining who requires access, the resources they need, and the reason. Document existing access rights and assess if they can be reduced or removed entirely. Consider utilizing an entitlement discovery tool for enhanced visibility.
• Policy creation
  Outline clear policies for both granting and revoking access. Include stipulations about who can request for access, under what conditions, and for what duration. Especially for privileged roles, establish time-limited parameters.
• Source of truth
  Synchronize your JIT access system with an Identity Provider (such as Okta, Google Workspace, Azure AD, OneLogin). This will serve as the ultimate source for identities. De/escalating specific identities over shared accounts will enable better authorization control and audit accuracy.

2. Execution.

• Self-serve access requests
  Make the process straightforward by having users make requests for access through the system, not people. Enhance adoption rates by interfacing with IM platforms like Slack or MS Teams. Ensure requests specify who's asking, the required service/resource/role, duration, and reason.

• Approval process
  JIT access provides a chance for organizations to delegate approvals to those with business context. Resource owners and business unit managers often understand context better than IT helpdesks. Use messaging platforms for prompt responses, providing approvers with all necessary information for an informed decision.

• Conditional approval workflows
  Integrate your predefined policies into workflows that establish access permissions. Include them in workflows that specify who can access what, and under what circumstances. One useful way to go about this is by assigning if-then conditions, for example: IF identity group “A” requests access to “B”, seek approval from “C” and notify “D”.

• Integrations
  Think about integrating JITA with other IT and security systems for more versatility. Link with IT ticketing systems for automated access based on ticket status. Correspond with data classification systems to adjust policies depending on data sensitivity. In an ideal world, you should have the capacity to tag resources and bundle them together to streamline this process. Work with on-call schedule software for automating approvals during emergencies. Employ training systems to grant access grounded in completed training.
• Automated provisioning and deprovisioning
  Gain a sound understanding of Incident.io to grant and remove access automatically within the service efficiently. This is crucial for JIT Access to reduce reliance on waiting for people to be available. It enables the automated removal of access, which aligns with JIT access and the principle of least privilege access (POLP). Ideally, all permissions would be managed in one place, eliminating the need to build or manage environments for every application in your organization.
• Access methods
  For Incident.io JIT Access, APIs are desirable due to their flexibility and real-time capabilities. However, a blend might be essential. For instance, using SAML for authentication, SCIM for user provisioning, and APIs for precise access control decisions.

3. Maintenance.

• Regular audits - Intermittently scrutinize access logs to make sure that JIT access operates as planned. Look for any odd patterns or behaviors either directly or by feeding the logs into your SIEM. You can automate the user access review process to speed up evidence collection, delegate reviewers, and ensure your system adheres to applicable industry regulations or standards.
• User training
  Teach users, particularly privileged ones, about the importance of least privilege, JIT Access, and its operation. Make sure users understand how to request access when needed.
• Feedback loop
  Guarantee a regular review of your JIT access procedures. Gather feedback from users and IT personnel to comprehend where improvements are necessary.

By adhering to this structured roadmap, you'll be capable of effectually implementing a robust Just-in-Time Access framework for Incident.io.