Company
Improve cloud security with just in time access through Freshservice. Optimize operations, boost efficiency, and reduce risk.
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Time-bound admin role escalations
Temporary access that is revoked when no longer needed
Faster access for employees and contractors
Audit logs and access reviews
Just-In-Time (JIT) access refers to a security strategy in which user access rights or privileges are granted only at the time they are needed in order to perform specific tasks. The fundamental principle of JIT access is the minimum necessary access to reduce the attack surface. The rights granted for the task are revoked after a certain period of time or after the task is completed, reducing the likelihood of internal threats or external breaches.
1. Enhanced Least Privilege Access within Freshservice: By implementing just in time access in Freshservice, organizations can ensure that employees get minimum necessary privileges to perform their tasks. This reduces the exposure of sensitive information and critical applications, hence enhancing the overall security profile.
2. Enhanced Accountability and Traceability: Utilizing Freshservice provides a comprehensive audit trail for access requests, essential for adhering to security standards and facilitating compliance audits.
3. Improved Security with Least Privilege Access: Freshservice adheres to the principle of least privilege, allocating users only the necessary access, substantially minimizing the risks of unauthorized access.
4. Real-time Communication and Collaboration: Freshservice facilitates rapid communication and collaboration, accelerating the process of access decision-making and ensuring alignment among all involved parties.
1. System Updates and Maintenance: Just-in-time admin access can be used when IT staff needs temporary access to make important system updates, apply patches, or perform routine maintenance.
2. Emergency Access Management: In urgent situations where a team member needs immediate access to critical systems or data, Freshservice can efficiently manage these emergency requests. The requester submits a ticket via Freshservice, outlining the urgency and necessity. This ticket is then swiftly reviewed and authorized, ensuring rapid and regulated access in crucial situations.
3. Project-Based Access Control: For temporary projects or tasks that require specific access rights, Freshservice can handle access requests tied to the project duration. Team members submit access requests through Freshservice tickets, which are granted for the duration of the project, with access automatically revoked at its conclusion, maintaining stringent security and relevance.
4. Compliance Auditing and Reporting: Freshservice can streamline compliance procedures by monitoring and auditing access requests and approvals. For audit purposes, organizations can easily generate reports from Freshservice, detailing who received access, who approved it, and the duration of this access, ensuring transparent and compliant access management.
Implementing Just-In-Time (JIT) access to cloud resources using Freshservice can significantly enhance your organization's security and operational efficiency. Learn how to use Freshservice as a versatile tool for access requests and as a mechanism for managing access based on ticket statuses.
Step 1: Define Your Cloud Resources and Access Requirements
Step 2: Integrate with an Access Management Tool
Step 3: Set up Self-serve Requests and Approvals
Step 4: Automate Provisioning and Deprovisioning of Access
Step 5: Establish Audit Trails
Step 6: Testing and Feedback
Step 7: Documentation and Training
Step 8: Monitor and Iterate
Entitle provides self-serve access requests, flexible policy workflows, and automated provisioning, to restrict unneeded access across cloud infra and SaaS.
"I like Entitle because it’s one of those tools I can set up and forget about. I never have to go into it and it just works."
Mike Morrato
CISO and Global Head of IT,
Noname Security
Freshservice is a cloud-based IT service management platform designed to help businesses manage their IT services and tasks. It provides organizations with a range of features including incident, problem, and change management. It also supports asset, release, and knowledge management, as well as tools for continual improvement processes.
Entitle is how cloud-forward companies provide employees with temporary, granular and just-in-time access within their cloud infrastructure and SaaS applications. Entitle easily integrates with your stack, offering self-serve access requests, instant visibility into your cloud entitlements and making user access reviews a breeze.
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