Zendesk
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Automated Access Management Platform - Entitle - Limit cloud access without pushback

Just in Time Access Through Zendesk

Just in Time Access to

Zendesk

Enhance your security operations with just-in-time access through Zendesk, using it as an integrated front-end interface or leveraging its ticketing system as triggers for effective access management.

Just in Time Access - Entitle

Time-bound admin role escalations

Just in Time Access - Entitle

Temporary access that is revoked when no longer needed

Just in Time Access - Entitle

Faster access for employees and contractors

Just in Time Access - Entitle

Audit logs for access reviews

What is Just in Time Access?

JIT (Just-In-Time) access refers to the principle of granting permissions or access only when it is required and for just long enough to complete a task. It is often used in system administration and cybersecurity as a measure to minimize the risk of unauthorized access or security breaches. This approach reduces the potentially exposed surface area of access rights, making it more difficult for malicious users to gain access to sensitive information.

Benefits of Just in Time Access Through Zendesk

Benefits of Just in Time Access to

Zendesk

1. Structured Workflow Management: Delivers a well-defined, structured approach for JIT access requests, guaranteeing effective tracking and prompt resolution.

2. Enhanced Accountability and Traceability: Providing an extensive audit trail for access requests, vital for maintaining security standards and facilitating compliance audits.

3. Improved Security with Least Privilege Access: Adhering to the principle of least privilege, ensuring users are granted only the necessary access, significantly diminishing the risk of unauthorized access.

4. Real-time Communication and Collaboration: Fostering quick communication and collaboration, accelerating the process of access decision-making and ensuring alignment among all involved parties.

Use Cases for Just in Time Access Through Zendesk

Use Cases for Just in Time Access to

Zendesk

1. Customer Support: An e-commerce company can use just-in-time access to Zendesk for managing and responding to high volumes of customer inquiries through various channels such as email, phone, chat and social media.    

2. Task Automation: A software development team can use just-in-time access to implement task automation, helping them streamline their workflows, making it possible for them to respond to glitches or queries as soon as they arise.

3. Employee Onboarding: HR teams can use just-in-time access during employee onboarding for sharing training materials, tracking employee progress, and managing communication between the new hires and the team, all in one place.

4. Least Privilege Access Within Zendesk: managing JIT access to permissions allows for dynamic control of privileged roles, ensuring that staff have timely access to the necessary tools and information for customer support.


Explore Entitle’s JIT Access Management Platform

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How to Implement Just in Time Access Through Zendesk?

How to Implement Just in Time Access to

Zendesk

Entitle Just In Time Access - diagram- How to Implement Just in Time Access to

Implementing Just-In-Time (JIT) access to cloud resources using Zendesk can significantly enhance your organization's security and operational efficiency. Learn how to use Zendesk as a versatile tool for managing access requests and as a trigger for managing access based on ticket statuses.

Step 1: Define Your Cloud Resources and Access Requirements

  • Identify Cloud Platforms: Catalog the cloud resources (AWS, Azure, GCP, etc.) that require JIT access.
  • Access Levels: Specify different access levels (read, write, admin) needed for these resources.

Step 2: Integrate with an Access Management Tool

  • Select a JIT Tool: Choose a tool like Entitle that supports integration with Zendesk and offers centralized control of entitlements in your organization.
  • Integration Setup: Link Zendesk with your chosen access management tool, ensuring that updates in Zendesk ticket statuses prompt corresponding actions in the tool.

Step 3: Set up Self-serve Requests and Approvals

  • Self-Serve Access Requests: Implement a self-service system in Zendesk or another interface, enabling users to directly request access to cloud resources. This approach encourages user-initiated requests while maintaining oversight. Ensure the interface is user-friendly with clear instructions for access type specification.
  • Enhanced Approval Workflows: Create flexible approval workflows that respond to the requested access level. For instance, requests for higher access levels may require multi-tiered approvals. Integrate conditional logic to optimize the process based on factors like resource sensitivity or the user’s organizational role.

Step 4: Automate Provisioning and Deprovisioning of Access

  • Provisioning Rules: Set the access management tool to automatically grant access when a Zendesk ticket is approved.
  • Deprovisioning Rules: Establish criteria for automatic access revocation, either after a specified duration or ticket closure.

Step 5: Establish Audit Trails

  • Logging: Ensure all access adjustments are recorded within the access management tool and traceable through Zendesk tickets.
  • Regular Audits: Conduct routine audits to ensure compliance and identify any irregularities.

Step 6: Testing and Feedback

  • Pilot Testing: Implement a trial run with a select set of cloud resources and users to test the workflow.
  • Gather Feedback: Obtain input from users and approvers to refine the approach.

Step 7: Documentation and Training

  • Create Guides: Thoroughly document the process, including detailed instructions for requesting access via Zendesk.
  • Training Sessions: Conduct educational sessions to acquaint staff with the new system.

Step 8: Monitor and Iterate

  • Continuous Monitoring: Regularly assess the system for both efficiency and security.
  • Iterative Improvements: Constantly update and improve the process based on user feedback and evolving organizational needs.

Temporary JIT Access Through Zendesk With Entitle

Temporary JIT Access to

Zendesk

with Entitle

Entitle provides self-serve access requests, flexible policy workflows, and automated provisioning, to restrict unneeded access across cloud infra and SaaS.

Entitle has a native integration with

Zendesk

Entitle has an IdP integration with

Zendesk

Native integration
5 minutes set up with pre-built connectors
IdP integration
Add/remove users from groups in an identity provider
JIT access: self-service requests and authorization workflows
Just in Time Access - Entitle
Just in Time Access - Entitle
HR-driven birthright policies
Just in Time Access - Entitle
Just in Time Access - Entitle
Full audit trails and access reviews
Just in Time Access - Entitle
Just in Time Access - Entitle
Fine-grained visibility of permissions
Just in Time Access - Entitle
Fine-grained, ephemeral provisioning of permissions
Just in Time Access - Entitle

Manage Temporary Access Through Zendesk With Entitle

Manage temporary access to

Zendesk

with Entitle

  • Grant users access automatically when a Zendesk ticket is opened and revoke it when it's resolved. Resolve Zendesk access request tickets swiftly and without manual intervention.
  • Enable the granting of grouped permissions (such as K8s Cluster, MongoDB table, AWS S3 Bucket) through a single access request or ticket trigger in Zendesk.
  • Utilize Zendesk as the interface for handling access requests, approvals, and audit logs.
  • Enhance visibility and control within Zendesk's resources, roles, and entitlements, significantly improving the efficiency of cloud security teams.
  • Easy and quick installation ensures rapid deployment, enabling functionality within a matter of days.
  • Native integration with over 100 widely-used cloud services and applications ensures a comprehensive approach to access management.
  • Automated governance, driven by an API-first methodology, enhances regulatory user access review tasks, providing highly customizable solutions that integrate smoothly with existing schedules and systems.

"I like Entitle because it’s one of those tools I can set up and forget about. I never have to go into it and it just works."

Just in Time Access - Entitle

Mike Morrato
CISO and Global Head of IT,
Noname Security

Zendesk

What is

Zendesk

Zendesk is a highly-renowned company that offers software as a service (SaaS), providing customer service and engagement products designed to improve customer relationships. It includes a suite of support, sales, and customer engagement software that assists businesses in dealing with customer interactions and streamlines processes. This includes customer support, customer self-service, live chat, call center, analytics, and more.

Automated Access Management Platform - Entitle - Limit cloud access without pushback

What is Entitle?

Entitle is how cloud-forward companies provide employees with temporary, granular and just-in-time access within their cloud infrastructure and SaaS applications. Entitle easily integrates with your stack, offering self-serve access requests, instant visibility into your cloud entitlements and making user access reviews a breeze.

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JIT is only the beginning

Entitle Just In Time Access - diagram- JIT is only the beginning - entitle

Explore how you can manage employees' temporary AND birthright permissions, all from one place.

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