1. Planning.

• Assessment
  Start by identifying who needs access, what resources they need, and why. Document the current access rights and determine whether they can be minimized or removed. You might want to use an entitlement discovery tool for better insights.
• Policy creation
  Establish clear rules for both giving and taking away access. Include guidelines on who can ask for access, under what conditions, and for what length of time. Particularly for privileged roles, establish time-bound parameters.
• Source of truth
  Synchronize your JIT access system with an Identity Provider (e.g., Okta, Google Workspace, Azure AD, OneLogin). This will serve as the authoritative source for identities. Prioritizing individual identities over shared accounts permits better control over authorizations and enhances audit accuracy.

2. Execution.

• Self-serve access requests
  Make the process easier by enabling users to request access through the system, not through individuals. Facilitate adoption by integrating with IM platforms like Slack or MS Teams. Make sure requests explain who is asking, the necessary service/resource/role, duration, and the reason.

• Approval process
  JIT access allows organizations to delegate approvals to those who understand the business context. Resource owners and business unit managers often have more context than IT helpdesks. Leverage messaging platforms for quick responses, providing approvers all the necessary information for an informed decision.

• Conditional approval workflows
  Incorporate your predefined policies into workflows that regulate access permissions. Include them in workflows that dictate who can access what and under which conditions. One efficient approach is to set up if-then conditions. IF identity group “X” asks to access “Y”, seek approval from “Z” and notify “M”.

• Integrations
  Think about integrating JIT access with other IT and security systems for increased flexibility; synchronize with IT ticketing systems for automated access based on ticket status. Connect with data classification systems to adjust policies based on data sensitivity. Ideally, you should be able to tag resources and group them together to simplify this process. Collaborate with on-call scheduling software for automated approvals during emergencies. Utilize training systems to allow access based on training completion.
• Automated provisioning and depovisioning
  Gain a good understanding of Zoom to effectively grant and revoke access automatically within the service. This is crucial for JIT Access as it minimizes the dependence on people's availability. This enables automated depovisioning of access, which is essential for JIT access and the principle of least privilege access (POLP). Ideally, all permissions would be managed in one place, preventing the need to create or manage an environment for each application in your organization.
• Access methods
  In JIT Access for Zoom, APIs are recommended for their flexibility and real-time capabilities. But a blend might be necessary. For instance, utilize SAML for authentication, SCIM for user provisioning, and APIs for detailed access control decisions.

3. Maintenance.

• Regular audits
  Occasionally inspect access logs to make sure JIT access operates correctly. Look for any unusual patterns or behaviors directly, or by integrating the logs into your SIEM. The user access review process can be automated to expedite evidence gathering, delegate reviewers, and ensure your system is compliant with relevant industry regulations or standards.
• User training
  Educate users, particularly those with privileged access, on the importance of least privilege, JIT Access, and how it functions. Make sure users understand how to request access when needed.
• Feedback loop
  Regularly review your JIT access procedures. Collect feedback from users and IT staff to determine areas for improvement.

By following this structured approach, you'll effectively implement a robust Just-in-Time Access system for Zoom.